Middle Key Account Manager

AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom solutions that help companies across 15+ industries change the lives of millions. Our list of clients includes brands like Groupon, Bloomberg, and Funny or Die while our solutions are featured in Gartner, Facebook, and the Webby Awards.

About our projects

We have lots of projects ongoing, several offices across the country, some of which are large, some are used by corporations, some are for Fortune 500 companies. All our projects are long-term, and each of them is unique. For one of them, we are creating a new programming language that potentially could replace C++. The other one is the AR solution used by Rolls Royce manufacturer.

With us, you can

• Grow as a Client Partner and learn from the best
  

• Know that your opinion matters
  

• Enjoy flexibility by operating remotely or onsite
  

• Shape your professional journey through a personalized growth roadmap tailored to your interests and goals
  

• Get premium compensation for the right skills
  

• Embrace agility, forget about micromanagement and old-school hierarchies
  

You will work with

• Build and maintain strong, long-lasting customer relationships with new and existing clients at the company
  

• Understand client needs, help match needs with company capabilities, and manage expectations
  

• Ensure a high level of client satisfaction, obtaining both structured and informal feedback on a regular basis
  

• Build, manage, and grow assigned key accounts and world-class project teams
  

• Lead and supervise multiple accounts at the same time
  

• Identify, report, and resolve possible conflicts or problems
  

• Mentor, manage and foster team members development and growth
  

• Explore additional business opportunities and drive future business through quality results
  

Our team is looking for someone who has

• Excellent communication and presentation skills in English both verbal and written
  

• 2+ years of hands-on experience in the IT industry as a PM, PO, Account Manager, HR, or other roles
  

• Deep understanding of the IT industry, markets, and trends
  

• Experience working with international clients/teams and a passion for exceptional customer service
  

• Ability to understand business and customer requirements, prioritizing issues and escalating as required
  

• Strong skills in leadership, negotiations, and people management
  

• You are a quick and eager learner, self-driven and self-organized
  

Will be a plus

• Previous experience in sales/account management
  

• IT Project management experience
  

• Good understanding of engineering practices, methodologies, and tools
  

• Experience with CRM software, MS Office, Google Docs, and Task Tracking systems
  

Requirements

• Excellent communication and presentation skills in English both verbal and written
  

• 2+ years of hands-on experience in the IT industry as a PM, PO, Account Manager, HR, or other roles
  

• Deep understanding of the IT industry, markets, and trends
  

• Experience working with international clients/teams and a passion for exceptional customer service
  

• Ability to understand business and customer requirements, prioritizing issues and escalating as required
  

• Strong skills in leadership, negotiations, and people management
  

• You are a quick and eager learner, self-driven and self-organized