Dutch Customer Service

Are you someone who people come to when in need for advice or when having a question? And do you want to relocate to Barcelona to start your adventure abroad? Then we have the perfect job for you! For our customer, one of the biggest companies in communications, we are looking for outbound call center agents. With this job you will be the one customers come to with their questions and they will turn to you for advice. Not only do you get to start a new job you are also going to be living and experiencing the beautiful city of Barcelona. If this sounds like something for you, we have the perfect position for you available!

Tasks

For a customer, based in the center of Barcelona, we are looking for Outbound Call Center Agents who speak Flemish with English. Candidates must live in Barcelona or be willing to relocate in the short term.

On this project you provide advice to customers who do not know which supplier to choose or who have doubts about different offers. It is an outbound function in which answering questions and giving advice on various offers are among your core tasks.

Requirements

• Call centre experience is an added value, but not required;
• Sales experienced is appreciated but is not a must;
• Basic computer skills are necessary;
• Able to follow procedures around sensitive data;
• Flexibility and punctuality regarding working hours;
• You are looking for a challenging long term position;
• Good writing skills in Dutch is a must.
• Communicative and empathetic;
• Disciplined and accurate;
• Respectful and positive towards customers;
• Solution-oriented thinking;
• Patient;
• Reliable.

Benefits

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with the possibility of a bonus
• Employee benefits such as meal card, transport card and private insurance
• 4 company outings per year
• Free fruit and drinking water
• Growth opportunities

we work, in addition to the basic salary and the bonus, with a benefits system called Factorial. This system makes it possible to spend a part of your gross salary tax-free at:

• Private insurance from Adeslas
• Meal card
• Transport card
• Day-care