Customer Service with Proficient level of French

Are you looking for a position on Customer Service where you can also develop your language skills? Would you like to work at an international and multicultural company? If the answer is yes, join our team!

The company is responsible for the production and distribution of gases in the medical and industrial fields. We are currently looking for a Customer Service Advisor for our Self Service Center in Maia, Porto.

Tasks

Your responsibilities will be:

Provide assistance via phone/mail/chat to agents by solving simple and complex queries that impact the performance of the indirect sales business

Guide the customers through the Webshop

Ensuring that the data received from the customers is accurately and timely maintained

Give support to the Font/Back Office team to solve customers claims

Requirements

The requirements for this position:

Able to communicate efficiently by phone and email with customers daily

Fluent in French and basic English

Pro-active, focused on responding promptly to actions

SAP, Office or knowledge of other office software s is preferred

Able to work in a results-oriented team

Minimum required Secondary school

Benefits

Conditions you will receive:

Stable vacancy

Compensation package: Base salary + language bonus + meal allowance

Hybrid work: 3 days at home, 2 at the office

Multicultural and dynamic environment

Possibility of growth inside the company