100% remote work opportunity - Need Cisco CVP Specialist

Cisco CVP Specialist Remote 6 mo Cisco CVP Specialist Job Description Remote with up to 25% travel to Tampa, FL 6 Month contract Responsible for the overall application design, implementation and documentation of the Unified Customer Voice Portal and related in-scope solution components and interfaces. Develops detailed description of application functionality including software definitions, API specifications, Reporting and OA&M requirements and the deployment architecture specifications. Works with Application Leads to provide technical guidance on applications implementation, integration, application configuration, and production rollout. Responsible for performing IVR application User Interface discovery and developing detailed functional requirements, caller archetypes and global behaviors. Conducts iterative design workshops and develops VUI design for the speech enabled IVR applications including high level call flows, detailed call flows with state by state descriptions and error handling; write and document non verbal audio requirements and all prompts with specific text, file name and context references for audio production. Conduct design review meetings, iterate design specification document and produce final Dialog Design specification document using Cisco's design tool. Experience working with Contact Center Technology Technical Experience with IVR and Advanced Speech Systems Experience in managing large multi-site contact center implementations Experience managing development teams working with IVR & Speech applications. Familiar with call flows from IVR to CTI for call routing and screen pop Experience in writing design specifications for IVR and Speech applications Experience in developing call flows for complex applications Developing speech applications for contact center operations Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications Strong knowledge of IVR, Speech Engine, Back-end, Reporting, and CTI architecture Strong knowledge of various speech engine capabilities and tuning concepts Strong business analysis, requirements, design and documentation skills Ability to communicate both functional and technical concepts to the client Nuance speech engines (ASR/TTS) and tools Voice Biometrics Speech Tuning process Integration with back-end data systems and CTI Web Services, HTTP/XML Database via SQL, (link removed) (MS SQL Server, Oracle, Informix) Reporting