Hi
Hope you are doing well..!!
We have an urgent requirement on Service Delivery Manager
FULL TIME
USC/GC/EAD
Remote (Should come to office at NJ once in a Month, expenses covered)
Job Description Service Delivery Manager with integration background(Tibco/Apigee)
Looking for an experienced and motivated Service Delivery Manager with have a sharp business mind and a proven ability to strategize and implement high-level program initiatives. Demonstrated capability to lead the overall program with strong attention to strategy, implementation, and delegation.
Overall IT experience 8 to 10 years preferably in integration background with APIGEE, REST, TIBCO experience; Strong knowledge of Enterprise Integration/Middleware Solutions, API Management in building solutions and architectural frameworks.
Good communication skills with flexibility in technology, should have worked in onsite/offshore model with Agile methodology, knowledge of Dev Ops handling teams and mentoring teams,
Job Description
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- 12+ years' experience in information technology includes experience as SDM with integration background.
- Experience in handling end to end Managed services programs, digital transformation programs and App development
- Experience in Fixed price programs and multi-SL programs
- Establishing and maintaining strong relationships with internal and external stakeholders
- Experience in working with and influencing senior client stakeholder conversations
- Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.
- Ensure high level of customer satisfaction and service, effectively coordinating the support operations.
- Lead team of technical and support specialists, monitor and report service SLAs and metrics and establish high performing governance model
- Managing the service delivery schedules and accountable for SLA achievement. Primary focal point for issues associated with SLA activity
- Provide guidance to the team and establish operational best practices
- Manage program and project teams for optimal ROI, and coordinate and delegate cross-project initiatives.
- Identify key requirements needed from cross-functional teams and external vendor.
- Develop and manage budget for projects and deliver established business goals objectives.
- Work with other program managers to identify risks and opportunities across multiple projects.