Head of Accounts, SEA

About Us
At WeWork, we provide inspiring and flexible workplace solutions to help businesses small, medium or large thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrows world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.

About the Opportunity:
A Head of Accounts, SEA is responsible for building and leading a team of experienced salespeople in support of WeWorks Accounts revenue strategy and targets.

This position will be responsible for deepening relationships with SEA Key Accounts, driving retention and ensuring members satisfaction, and fostering collaboration between SEA Accounts sellers, International sales colleagues and internal teams.

This individual should have a proven track record of enterprise sales, consultative sales, sophisticated contract negotiations and experience building & leading global sales teams.

As a successful Head of Accounts, SEA, you will be expected to:

Tailor the SEA Accounts strategy to the needs of your book of business and scale the accounts

Directly motivate and manage a team of Account Directors, Account Executives and Account Managers to optimise member experience and membership growth among Pacific Accounts.

Help construct and continuously iterate on an appropriate book of business for the SEA Accounts team goals and objectives.

Communicate regularly with your teams assigned accounts to proactively drive engagement with our community and services, as well as cross-functionally communicate internally at WeWork

Accurately forecast to meet and exceed sales goals on a monthly cadence

Partner with the Leasing to maintain an up-to-date view of the available inventory in select markets and to create selling strategies to generate demand and incentivise closing

Creatively add value throughout the lifecycle, increase retention and reduce churn

Partner with Account Directors to support member relationships

Drive post-sales activity for members through relationship-building, product knowledge, and Account-planning to up-sell and expand member relationships.

Own the accuracy of SEA Accounts forecasting to report to the Head of Accounts, Pacific

Serve as an internal point of contact for any disputes within the SEA Accounts org

Establish a culture of communication within SEA Accounts to share best practices


About You

Language skills: English is required and Chinese is preferred

5+ years of experience in advanced B2B sales and/or account-based sales management experience, preferably commercial real estate

3-5 years of experience managing people across functions, preferably across multiple locations

Experience selling Real Estate Solutions, flex offices a plus

Track record of sourcing and closing large deals ($1mn - $50mn) with large enterprise clients

Experience in working globally and across different functions globally

Demonstrated ability to continuously optimise a team, recognise opportunities for creating new systems, structures, and processes.

Strong executive presence - experience and comfort level working with C-level executives

Willingness to travel to interface with sales teams and members

Proven track record of hitting and overachieving retention and growth targets

A thoughtful communicator who can prioritise and project manage short and long-term initiatives

Hard-working, self-motivated, dependable, organised and detail-oriented

Strong ability to forecast and manage team pipeline using Salesforce or other CRM-