Manager for Applications & Automations (f/m/x)

Who's behind Deel?

We're a global team that loves to build and solve problems, especially when it comes to the world of remote work. Made up of self-driven people spanning 80+ countries, Deel's unified yet diverse culture keeps us continually learning and improving.

Companies should be able to hire the best talent anywhere in the world, so we're building the tools to make that a reality. Our market-leading tech, expertise, and, most importantly, the team are crucial. As a whole, we find fulfillment in working together towards our shared mission.

So, why now?

A significant shift has occurred within today's workforce, and with it, business as we know it has drastically changed. At Deel, we see a world without hiring borders, but we needed to find a solution to make it happen. A 30-mile hiring radius should no longer limit how companies hire because great talent lives everywhere. Deel exists to stay on top (and ahead) of the accelerating global talent market by offering global teams all the tools needed to hire, manage, pay, and scale at rocket speed.

And speaking of scale, Deel has officially raised $425 million in Series D funding, bringing our valuation to $5.5 billion. There's never been a more exciting time to join Deel - the market leader in international payroll and compliance.

Tasks

All technology projects of the CX group, including customer support, chatbot, help center, back office processing and the internal service desk

• Lead a team of technical operations managers owning:

• All technology projects of the CX group, including customer support, chatbot, help center, backoffice processing and the internal service desk

• Ongoing management of applications (e.g. Zendesk, Jira, Playvox), including product enhancements, incident management and vendor management

• Manage relationships with third party app vendorsts to technology solutions by developing business requirements, project plans, budgets, schedules and risk profiles

• Lead execution from design through test and delivery with an emphasis on software configuration and change management

• Ability to motivate and manage the team to deliver multiple projects simultaneously

• Collaborate with product managers and engineering teams to prioritize initiatives and groom requests for faster execution

• Manage relationships with third-party app vendors party app vendors

Requirements

Job requirements

• 2+ years experience managing IT / applications / automations team
• 2+ years experience working with Zendesk, Jira, Slack and Zapier
• Basic understanding of customer support operations: familiarity with key customer support metrics
• Excellent communication and interpersonal skills and demonstrated experience partnering across all levels of the organization

Benefits

Total Rewards

At Deel, our workforce deserves fair and competitive pay that meets them where they are, no matter their location. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Because a good life brings great innovation.

At Deel, you ll enjoy:

• Flexible Paid Time Off
• Parental leave
• The option to be paid in digital currency or the currency of your choice
• $100 per person per month Health and Wellness budget
• $30 per person per month Learning and Development budget
• FlexWork - you choose where you work - from your home, the beach, a Deel office, or through our WeWork global membership program

Perks are nice, but perks don t make a company or individual successful - the work does. At Deel, we re building technology and products to engage the ever-changing global workforce and to ensure businesses may hire anyone anywhere. While you re building for our customers, we re building for you.

At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.