Technical/Functional Skills
- Service Now concepts and module knowledge and hands on experience working on these projects as Scrum Master
- One or more Agile certifications: CSM, PMI ACP, ICAgile.PMP, or similar detailed knowledge of formal project management processes.
- 8 years of experience, as an Analyst, Scrum Master, Project Manager or Developer
- Min 2+ years of hands-on experience as a Scrum Master, Kanban, or Agile coach working with technical teams developing software solutions.
Experience Required
Total 10+ years of experience
Roles & Responsibilities
- Provide project management, technical know-how that delivers on consulting, planning, development and support of defined services and applications on the ServiceNow platform
- Provide management of a small team from onsite and offshore, including contingent workers, for the purpose of delivering services and meeting designated analysis, operational or development objectives using Agile methodologies
- Should be able to independently manage/implement epics/sprints/burn downs/velocities for offshore/onsite service-now teams.
- Work with other teams (internal/external)and internal business customers to ensure consistent understanding of the intended business outcome and requirements for our team's services and deliverables
- Continually evaluate, audit, and make changes as necessary for improving service performance, customer experience and compliance with standards
- Guarantee stability of the platform; participate in auditing activities to ensure compliance to policy and standards
- ServiceNow Certified Administrator (CSA) is preferred. Should be very strong in Agile Methodologies.
- Must be able to prioritize, delegate and foster the development of high-performance teams in both offshore/onsite setting to lead/support an environment driven by customer service and teamwork.
- Prior experience in managing backlogs, strong trouble-shooting and organizational skills, and ability to work on multiple engagements/projects simultaneously
- Background in engaging customers in a consulting capacity to fully understand and articulate the business requirements needed for successful design, development, and implementation
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
- Accountable for end-to-end planning of one or more projects. Lead and negotiate scope, schedule, budget, risks, deployments and communications for programs and initiatives.
- As Scrum Master, coaches multiple teams through the software development life cycle using Agile, Scrum, and Lean practices and works cross-functionally throughout the company to ensure projects are developed and deployed with quality and timely delivery into our production systems.
- As a change agent, discovers opportunities for process, technology, product and organizational improvements, pilots on a small scale, shares learnings with peers and managers, socializes change and negotiates improvements on a larger scale. Implements checklists, templates and systems to improve coordination across all our projects.
- Asks thoughtful questions to help our customers, product owners, and product managers to maximize ROI and meet company objectives.
- As a change agent, discovers opportunities for Automation and other Process Improvements, then socializes and initiates improvements.
- Proactively identifies and anticipates barriers. Assertively and creatively removes obstacles that slow down or prevent programs from delivering against project objectives.
- Champions and proactively inspires the adoption of key engineering excellence practices including Reflection, Learning, Code Review, Continuous Integration, and Automation.
- Takes initiative to create and grow our learning community, and acts as an Agile and Leadership Champion within the organization, shaping Agile practices within their respective function.
- Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise. Coaches others to improve technical and leadership capability, and to increase teamwork.
- Implement Visa PMM required project gates and artifacts. In parallel, partner to improve our internal tools and processes with an agile mindset.
- Assists Sr. Director in budget development and management of the project budget for area of responsibility to within defined target
.
Generic Managerial Skills
Effective in coordination, Good communication & presentation skills , Leadership skills, Good Client Communication