Process Analyst

Position Name:Process Analyst

Job Description:

Provides Infrastructure Services solutions to a wide variety of customers in several industries.

Researches existing processes to assist in the planning, design, and implementation of process transformation of IT processes and procedures. Revisit processes to eliminate gaps and bottleneck

Responsibilities:

• Define and lead/assist the development and improvement roadmap for ITSM processes to improve alignment and business outcomes for IT department.
• Prepare Key Performance Indicators (KPI) and perform trend analysis to improve the ITSM processes.
• Internally within IT, establish and maintain strong working relationships with Directors, Managers, Business Relationship Managers, Process Owners and key stakeholders.

Qualifications:

• Information Technology Infrastructure Library (ITIL) Certification- Foundation Level or above.
• Thorough understanding of ITIL concepts and IT Service Management quality improvement methods.
• Experience driving the development of business processes, key metrics, and articulating the business value of the program.
• Familiarity with automated reporting tools and industry standard ITIL management tools such as ServiceNow.
• Demonstrated abilities in areas of process modeling, process design/development and procedure writing.
• Proficient in rolling out methodologies, processes, standards and/or policies.
• Experience leading technical, change management, and process-oriented initiatives.
• Ability to assess needs and analyze problems and make appropriate recommendations and decisions quickly.
• Fluency in Japanese communication

Preferred Qualifications:

• Lean, Six Sigma, or other continuous improvement methodology experience.
• Experience analyzing incident and problem ticket data to drive process improvement.
• Training module development and delivery skills.
• Project or program management experience.
• Basic level of English communication

Company Description

One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.

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Indoor smoking
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