Support Engineer (m/f/d) - Remote

Your responsibility and tasks

• You support software development and our customers by providing solutions to their problems written and verbally.
• You work closely with our expert teams and development for advanced analysis and solution finding.
• You are in charge of basic product training.
• You will diagnose and troubleshoot software problems and help customers to fix them taking into account the applicable SLAs.
• You track typical roots of problems and software development to become better.
• You prioritize and manage several open issues at one time.
• You will advise software engineers on typical problems of customers.
• You document technical knowledge in the form of notes and manuals.

Your profile

• You hold a university degree in computer science, engineering or apprenticeships in a similar field.
• You have at least 2 years of proven hands-on expertise in the field of technical support.
• you are used in supporting users with implementation of new software.
• You are able to analyse and troubleshoot technical problems.
• You have excellent problem-solving and communication skills.
• You are well acquainted with using MS Office apps, requirement engineering apps, Jira Software and/or ServiceDesk, and Confluence.
• You speak and write fluent German and English.

Our benefits

• Remote first - You decide from where you work. Choose your home office or optional office hubs in European work locations.
• Flexibility guaranteed - You can flexibly schedule and plan your working hours and vacation days.
• International team - Become part of an ambitious international team sitting in Germany, Romania and Israel. We are shaping the world of tomorrow and firmly believe in innovation.
• Learn and grow - With us, you can challenge yourself and grow steadily. We support you with regular feedback meetings and individual further training opportunities.
• Individuality is a top priority - We provide future-proof technology as the basis for successful digitization. We always focus on the needs of our customers and keeping our own identity.