Field Service Engineer

Job Title: Field Services Engineer

Location: Allentown, PA 18101 (Onsite)

Mode: FTE

Responsibilities:

1. Schedule engineers to travel to remote sites.
2. FS tech escalation point of contact.
3. Implement and administer the Starter and Leaver Process ie issue / return of laptps, desktops, peripherals, Printers, docking stations, while working with Asset management team to maintain the CMDB.
4. Hardware troubleshooting like Memory management, additional hard drive set /Ram set up etc
5. Manage and maintain the SLA for FS tickets out of Cherwell.
6. SPOC for asset retrieval and disposal with coordinating with collection agencies and Warehouse.
7. SPOC for remote sites, interface with business users and gather need for support from remote sites.
8. Presentation and Excel skills required.

Additional skillsets that would be great to have

• Specific knowledge and understanding of Microsoft SCCM and/ or Tanium