Sr. Supervisor Corporate Marketing

Responsibilities:

• Regularly monitors loyalty programs for the enterprise segment for enhances.
• Monitor and control churn reasons to - regularly - work on reducing churn rates.
• Review and enhance the existing retention tools and processes.
• Monitors and alarms the enterprise calendar for contracts, agreements and commitments renewals.
• Propose and recommend direction and plan to aid in retaining customers within the Corporate base.
• Analyze the current competitors new propositions that might lead to increase in terminations and work on counter offers to minimize from the increase of these terminations satisfaction in an essence that would -in parallel
• generate revenue streams.
• Enhance customer journey processes in order to ensure best handling throughout all customer touching points.
• Participate in implementation,testing and launching of the automated solutions.
• Designs Roaming retention offers/processes and main interface with wholesales Roaming team.
• Execute FUT (Friendly User Tests) and check Billing Samples for Value propositions designed within the function.
• Design and ensure full customer journey is in consistency with the organization’s standards.
Designs Test and Launch new Business Tailored tariffs.
• Exploring mutual benefits through different agreements (Like Co-branding Activities and Employees/Customers Benefits)
• Utilizes various Orange agreements to design best offers for Corporate Clients (Quintessentially - Egypt Air, Amer. etc.)
• Team Player / Self Management