o Plan and manage the requirements and needs of new stores; this includes but is not limited to:
o Procuring hardware and software licenses (POS + other non-POS equipment).
o Coordinating with different IT teams/vendors/partners to ensure proper and timely delivery of solutions (WIFI, network, PC’s, etc.).
o Ensuring the proper and timely configuration of POS Systems/Users.
o Ensuring setup is done in compliance with the organization’s IT standards & security policy.
o Handle multiple size projects, such as: small event set-up, new store launch, multi-store, and/or new country launch.
o Support incident and service request management. This includes but is not limited to:
o Ensuring timely solution delivery for incidents and service requests.
o Ensuring incidents and requests are resolved within agreed SLA’s by proactively following up with vendors/partners and IT teams.
o Ensuring timely closures for service tickets and incidents.
o Providing a monthly analysis of incidents and service tickets in order to flag and/or reduce repetitive issues.
o Handle change requests until solution delivery.
o Manage vendor relations in all countries of operation and build a strong relationship with said vendors to facilitate project completion and success.
o Prepare monthly progress reports for senior and executive management review and use.
o Develop SOP’s and training manuals for store staff.
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا