Assistant Front Office Manager

Assists the Front Office Manager in all aspects of their duties

.

Assist Front Office Manager in execution of the management of staff

.

Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition

.

Monitor Front Office and particularly Guest Relations personnel, to ensure World of Hyatt members, known repeat guests and other VIPs receive special attention and recognition

.

Control the availability of rooms, rooms types, accuracy of room count and rate categories

.

Maximize occupancy, revenue and average rate while maintaining high service standards

.

Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to

.

Turn away guests if occupancies deem it necessary ensuring no good-will is lost

.

Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met