Chief Concierge

Responsibilities:

• Supervise daily Concierge operations
• Set Departmental objectives, work schedules, budgets, policies and procedures
• Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
• Maximise Sales revenues through up-selling and marketing programmes
• Monitor Guest satisfaction reports and implement actions to improve results
• Maintain good communication and working relationships with all hotel areas
• Project a professional manner with an emphasis on hospitality and Guest service
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Attend Front of House/Hotel meetings, as required