Customer Service Officer

Educate customers on deals & promote company’s brochures for customers.

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Update details for personal and business clients, such as name and address details.

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Provide pricing and delivery information to customers

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Perform verification of customers

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Resolve complaints through phone, email, or social media.

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Reach out to customers via phone call; verifying information regarding their account.

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Assist with placement of orders, refunds, or necessary exchanges.

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Provide advice on company information, Close out or open call records

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Collaborate with the customer service manager to ensure that proper customer service is being delivered