Providing first-level support that includes receiving, processing, and logging service requests.
Provides users with solutions to identified incidents, requests, or services interruptions; provides timely feedback, status or progress report as per established policies and procedures; provides the Forward Schedule of Changes for planned and short-term changes in service levels
Ensures effective customer support in the area of Information Technology and Telecommunications by providing computer training as well as troubleshooting and ad- hoc technical assistance to the users. Support the development of an office training and support plan based upon the organizational requirements and an assessment of staff competencies and needs.
Managing lifecycle of ICT incidents assigned to him/her in service management tool.
Providing support in conferencing with ICT and audiovisual equipment as and when requested.
Maintaining and updating files (electronic and paper) and internal databases.
Maintaining ICT inventory, manuals, and other documentation. This may require the incumbent to lift, move, mount, or store equipment.
Works closely with RO and HQ colleagues to resolve technical incidents and problems from their roots while applying quick workarounds to avoid work disruptions.
Analyses problems, identify alternatives, tests, recommends, and implement solutions
Support in creating and assigning Helpdesk work orders to different team members.
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا