Sr. Officer - Key Account Customer Care

Receive inquiries from the members regarding their membership.

- Online claim submission through Bupa Arabia Channels or submit the claim in-person in with the original documents to claim department in Bupa Arabia head offices.

- Provide proper follow up for ongoing and pending inquiries.

- Check the Pre-Authorization status follow-up with Pre-Auth Team to provide the needed information for members.

- Receive, validate and submit the client’s complaints to the proper channels.

- Provide the clients with the product benefits and coverage information. Aligning with other internal department to reach excellent customer satisfaction by completing timely transactions and answer the client inquires.