Customer Assistance Jobs in Nairobi

ApproachBook meeting (online or Physical) and build relationship with the clientVisit on ground to understand the needs of the clientIf needed meet the users and deep dive to understand the root of the problemSolution: Come up with a winwin solution for all.Feedback and communication More...

Our client is a leading conversational chatbased platform designed for businesses aiming to capitalize on the widespread popularity of WhatsApp. Their innovative platform empowers organizations to connect with their customers effectively leveraging WhatsApp to drive revenue growth and More...

AMI is looking for an ambitious and talented Customer Growth Specialist to be based in Kenya on a permanent basis. The main function of the Sourcing Specialist is to drive sales and recruitment for AMI s business development programs implementing and contributing to strategy for rec More...

Monthly checkins with the clients to check progress and ensure they aresatisfied.Build trust and act as a point of contact for complaints and escalate issues asappropriate.Collaborating with the internal teams to address client needs.Setting up new clients and delivering system traini More...

Job Title: Customer Experience Advisor Primary Reporting: Customer Experience Team LeaderSecondary Reporting: Manager Customer Support & OperationsDepartment:Transformation & Performance Customer ExperienceLeadership Level:Individual ContributorJob summary/ Job purpose/ Ro More...

This is a remote position. We are looking for a Asst. Customer Support Manager to deliver topnotch customer support and spread this concept throughout the company. The objective is to maintain the departments profitability and efficiency while raising customer happiness loyalty More...

Job Title: Customer Experience Team Leader Back Office Operations Primary Reporting: Manager Customer Support and OperationsSecondary Reporting: Director Customer ExperienceDepartment:Transformation & Performance Customer ExperienceLeadership Level:Leader of IndividualsJob More...

Our clients Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations providing their clients with the ability to keep up with the everchanging digital world by implementing Microsofts M365 Azure Mi More...

What we are looking forWe are looking for someone with operational experience in a highgrowth startup to lead our network team with a data driven approach. There are three core responsibilities for the role: Network growth Network health and Community.What does the job involveNetwork More...

Job Title: Business Digital Adoption Representative Intern Contract Duration: 3 MonthsJob Description: Promote the Business SelfService portal to attract new signups and drive engagement among existing clients including outreach through email and addressing any questions or concern More...

Job Title: General ManagerLocation: Dar es SalaamAbout the Role: Our client is looking for a General Manager to oversee operations in Dar es Salaam. The successful candidate will handle various responsibilities essential to the role.Key Responsibilities:Ensure preparation of monthly a More...

Job Title: Small and Medium Business Sales Representative Nairobi Level Entry LevelJOB DESCRIPTIONMaintain General Operations1. Act as the main link between the company and the customer.2. Engage with internal stakeholders whenever necessary (credit control and piracy team)3. Improv More...

Job Title: Key Account Manager Primary Reporting: Head of Corporate SalesDepartment: Corporate SalesLeadership Level:Individual ContributorJob summary/ Job purpose/ Role Intent:To develop and maintain excellent relations with new and existing Corporate customers resulting in increased More...

Small and Medium Business Executive (SMB) Location: NairobiYour roles:MAINTAINING GENERAL OPERATIONS Act as the main link between the company and the customer. Engage with internal stakeholders wherever necessary (credit control & piracy team) Improve our pipeline management oppor More...

The incumbent will be responsible for.Project support communication and reportingProject assistance and stakeholder liaisonExecution of administrative and technical tasks Specific TasksThe specific duties of the IKI Project Coordinator will include but not necessarily be limited to:Pr More...

Job Title: Business Desk Analyst Key Accountabilities Using MAL s internal CRM system manage technical and Service Support escalations from all service touch points (Branch Call Centre Social Media Agencies Field service Antipiracy team Service Desk etc.) Activate or deactivat More...

Tour Consultant Become a Travel Expert and Explore the WorldAre you passionate about travel and have a knack for connecting with people Join this fastgrowing tour company as a Tour Consultant!Responsibilities: Engage and convert leads into sales. Respond to all customer queries More...

Title: Quality Analyst Location: KenyaPURPOSE OF THIS ROLETo monitor and evaluate customer interactions in all touchpoints for quality assurance purpose.KEY ACCOUNTABILITIES & CONTACTSKey Performance ObjectivesOperations DeliveryTasks1. Monitor and evaluate interactions at all tou More...

About YusudiWe are a sales talent marketplace on a mission to find and grow in their sales careers. We do this through matching them to available jobs in commercial organizations and we also improve their skills to enable them to excel. We have three business lines: We run a sales aca More...

Job Title: Direct Sales Agent NairobiPrimary Reporting: Shop Team LeaderSecondary Reporting Shop ManagerDepartment: Regional SalesLeadership Level: Individual Contributor Job summary/ Job purpose/ Role Intent:To market and sell our clients products and services to all customers in a More...