ITIL Jobs in Amman

Designing, documenting, and maintaining the Practice document/Manual and Policies. Defining, implementing, and monitoring the Practice efficiency KPIs. Establishing and leading the Practice training awareness program across the organization. Ensuring adherence and compliance to st More...

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs. to ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations. When required a More...

Basic knowledge and understanding of Network protocols. Product and Service knowledge in one or several of the following areas at beginner level: Airport Services Desktop services Network Services Customer specific services and solutions (for dedicated support) Exposure to ITI More...

Knowledge of WAN/LAN/WLAN environments Basic knowledge of routers, switches, servers, broadband circuits, tylco circuits such as T1, T3, DS1, DS3, etc. Previous experience using an ITSM Tool Previous Experience using a network monitoring tool Understanding of ITIL Processes Cus More...

Administer our Dynamics instances across multiple business units. Manage incident queue for Dynamics 365 according to ITIL best practices. Act as Tier 2 escalation point between frontline Support for Dynamics 365 related issues. Manage Dynamics instance cloning and hosting betw More...

English language proficiency is a must. French, Portuguese, Italian or German is a plus. Creativity: Engage in innovative problem-solving and pay attention to detail. Transform challenges into opportunities. Recognize patterns to find useful information. Research, fact-checking More...

Proven experience in a customer facing leadership role overseeing IT operations ideally across multiple geographic locations. Strong strategic planning, execution, business and budget management skills, particularly in the context of IT field service and bid processes. Excellent t More...

Ensure the integration and support of the Configuration Management process to the other ITIL processes such as Incident, Problem, Change, Release. Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper rep More...

Position Name: Deskside Support Engineer Responsibilities: Tech-savvy people who are self-motivated enough to provide consistent customer support with minimal supervision will thrive in this role. On any given day, deskside support professionals perform on-site or remote s More...

Application Portfolio Management(APM) Governance SpecialistQualifications and Skills: Bachelor's degree in Business system information, Information Management, or a related field. (Advanced degree or certifications are a plus.) Proven experience in APM, with a focus on gover More...

Tasks and Responsibilities: - Architect, develop, maintain, and enhance applications in ManageEngine - Identifying areas within ITSM processes where optimization can be achieved, streamlining workflows, and improving efficiency. - Configure Service Level Agreements (SLAs) - Concep More...

Requirements Minimum of 7 years’ service delivery management experience working within an IT Support/Managed Services environment Good communication skills and an excellent command of English language Strong customer focus with the ability to operate at all contact levels More...

PURPOSE The Service desk agent is the primary point of contact for customers and has the responsibility to ensure that all incidents are resolved and change requests handled within the agreed SLA. For that purpose he has the ownership of incidents from opening to closing and must wor More...

Key Responsibilities: Provide Level 1 application support, resolving or triaging incidents and service requests efficiently within Service Level Agreements (SLAs). Ensure comprehensive documentation for incidents and service requests. Demonstrate a strong understanding of product More...

Job Functions: Build integrations between the Saviynt Enterprise Identity Cloud Platform and other enterprise systems including the following primary duties: Onboarding of applications in Saviynt. Must know different integration patterns such as AD, Delimited, JDBC, Web Se More...

Our clients Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations providing their clients with the ability to keep up with the everchanging digital world by implementing Microsofts Enterprise Re More...

Open Position: Network Engineer (MNC IT Service Provider) An MNC IT Service Provider is looking for Network Service Engineer to join the team and be based in the Selangor Key responsibilities include:Currently working as a Level 2 Network Engineer within end-user/service provider envi More...

Required Skills Experience and strong knowledge of digital infrastructure and tools is required. Proven experience in monitoring of functionalities of the different digital solutions is required. Proven experience in maintenance, upgrading and updating of the digital tools and More...

Responsibilities: Implement Cybersecurity Strategies: Develop and enforce cybersecurity measures to protect company devices and data. Network Management: Diagnose and resolve network issues to ensure seamless connectivity and performance. Vendor Management: Communicate effectivel More...

Open Position: Application Support Engineer, Level 2 (MNC Company)A global MNC Company is looking for Application Support Engineer, Level 2 to join the team and be based in the Kuala Lumpur Key responsibilities include:Involved in providing Level 2 Application Software Support coveri More...