Community Support Jobs in Jordan

Attend LR and GBG (TOF) training sessions and passing successfully the training requirements to get the training certificate. Conduct Training sessions for caregivers and KG facilitators. Maintain programmatic accountability for program activities including data submission, recor More...

Good knowledge of public health promotion Able to collect, enter and analyses data against project indicators; Experience in conducting qualitative and quantitative assessments; Experience of working in a multicultural team; Experience of working in Refugee camp desirable Good More...

Provide overall technical direction of the programme with consciousness to the context development of: “one refugee approach”, Persons with Disabilities (PWDs), and Early Childhood. Lead social protection programs within Social Support Center’s efforts to develop More...

Creates and maintains all user accounts and access rights Receive and log problem calls or service requests with minimum delay Attempt to resolve as many problems calls or service requests on initial contact Perform tasks related to scheduled service requests, including equipment More...

Job Duties/Responsibilities Provide technical assistance by responding to tickets regarding errors, problems or configuration changes with the software. This assistance is via email, phone or remote screen-sharing applications such as Teams, Zoom or Webex. Perform infrastructure More...

Provide technical assistance by responding to tickets regarding errors, problems or configuration changes with the software. This assistance is via email, phone or remote screen-sharing applications such as Teams, Zoom or Webex. Perform infrastructure troubleshooting as needed for More...

Prioritize, monitor, work and track incoming helpdesk tickets and phone calls . Provide remote or onsite service to end-users on software- and hardware-related problems. Have understanding of networking hardware in order to assist network personnel in troubleshooting issues and i More...

What You Will Be Doing Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25 More...

What You Will Be Doing Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25 More...

Sales representatives are the principal point of contact between a business and its customers. Sales reps ensure current customers have the right products and services, identify new markets and customer leads, and pitch prospective customers.

Diagnose, troubleshoot and repair technical issues. Log, prioritize and manage several issues at once. Track issues and respond in good and reasonable timing. Communicate with internal HW/SW teams either via phone or email to Diagnose and fix the issues. Prepare RCA and CRF f More...

Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Track computer system issues through to resolution, within agreed time limits Properly escalate unresolved issues to appro More...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. More...

Executing all installation, operation and maintenance work for all hardware and software, the field of work and the company & specialization. Diagnose faults and problems that may affect customers & devices and their software, and work to implement the necessary procedures More...

Support specialists are responsible for reviewing and solving computer network and hardware problems for a business. They can work in a variety of industries to provide general support to a company's employees, or they can work at a technology or software as a service (SaaS) co More...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings More...

Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our More...

2-3 years experience in networks field is a must (Extra is NOT an advantage) Excellent knowledge in Helpdesk support. Excellent knowledge in Switching & Routing with different venders such Cisco, HP, Juniper... Excellent knowledge in Windows Servers , manage users via active More...

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues. Act internally as a customer advocat More...

Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and a More...