ManageEngine Service Desk Plus Implementation Consultant

Overview:

Key Responsibilities:

• Lead and manage Service Desk Plus implementation projects from initiation to completion
• Conduct client requirement analysis and develop tailored solutions within the Service Desk Plus platform
• Configure and customize Service Desk Plus modules workflows and automation rules
• Deliver technical training and support to client teams to ensure effective utilization of Service Desk Plus
• Collaborate with clients to define and document IT service management processes and best practices
• Provide expertise in integrating Service Desk Plus with other IT management tools and systems
• Offer postimplementation support and troubleshooting for Service Desk Plus solutions
• Stay updated with latest Service Desk Plus features and functionalities to advise clients on best practices
• Assist in creating technical documentation and knowledge base articles for Service Desk Plus implementations
• Participate in presales activities by providing technical expertise and product demonstrations

Required Qualifications:

• Bachelors degree in Computer Science Information Technology or related field
• 3 years of experience in implementing ManageEngine Service Desk Plus in enterprise environments
• Demonstrated expertise in configuring and customizing Service Desk Plus modules dashboards reports and workflows
• Strong understanding of IT service management best practices and frameworks (ITIL COBIT etc.)
• Proficiency in integrating Service Desk Plus with other IT management tools such as monitoring systems and asset management
• Excellent problemsolving skills and ability to troubleshoot complex technical issues
• Effective communication and clientfacing skills to gather requirements and deliver training
• Certification in ManageEngine Service Desk Plus or ITIL is a plus
• Experience in project management and leading implementation teams
• Ability to travel to client sites as needed

it operations,it service management,itil