IT Support Engineer Freshers

Overview:

Key Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems software and hardware
• Respond to inquiries via phone email or inperson
• Assist in the maintenance of computer systems and networks
• Troubleshoot system and network problems and diagnose and solve hardware/software faults
• Install and configure computer systems
• Maintain records of software licenses hardware warranties and service agreements
• Follow up with customers to ensure full resolution of issues
• Contribute to technical documentation and knowledge base
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Provide accurate information on IT products or services
• Produce support statistics and reports
• Stay updated on all company products and services
• Ensure all issues are properly logged
• Offer alternative solutions where appropriate with the objective of retaining customers and clients business
• Participate in an oncall rotation for afterhours support as needed

Required Qualifications:

• Bachelor s degree in Information Technology Computer Science or related field
• Relevant certifications such as A Network or Microsoft certifications
• Understanding of computer systems mobile devices and other tech products
• Proven experience as a help desk technician or other customer support role
• Knowledge of troubleshooting principles methodologies and issue resolution techniques
• Excellent communication and interpersonal skills
• Ability to diagnose and resolve basic technical issues
• Strong customer service orientation
• Proactive with a problemsolving mindset
• Ability to adapt and learn new technologies
• Experience with remote desktop applications and help desk software
• Ability to work well in a team environment
• Good timemanagement and organizational skills
• Attention to detail and accuracy
• Flexibility to work in shifts and occasionally provide afterhours support

interpersonal skills,customer service,technical knowledge,communication,issue resolution,networks,remote desktop applications,diagnosis,customer support,problem-solving,computer systems,configuration,installation,technical assistance,troubleshooting,software,hardware,help desk software