Global Delivery Head - IT Infra

About the Client:

A leading IT MNC conglomerate

Roles & Responsibilities:

• Overseeing a substantial portfolio in the remote infrastructure delivery management
• Overall responsible for delivery and P&L of the BU
• Managing endtoend processes for large programs from account creation and farming to ongoing sustenance through continuous improvements and the addition of business value to clients
• Establishing and enforcing performance standards and measurements set by Operations Maturity teams to enhance ongoing service delivery and achieve delivery efficiency
• Taking ownership of Service Management processes tools and disciplines ensuring their consistent application across all aspects of contract delivery
• Developing and implementing effective strategies for the Operations Division including resource management and ensuring timely completion of assignments within specified timelines
• Leading and driving people management processes encompassing career planning training and certification rewards and recognition and fostering employee engagement
• Being accountable for Transformation and Service Improvement programs aimed at enhancing overall service delivery and operational efficiency.

Leadership Competencies:

• Proficient in navigating complex technical negotiations fostering enduring agreements and commitments with team members customers and consultants.
• Proven expertise in team building cultivating a collaborative and highperforming work environment.
• Proven track record in managing onsite delivery engagements demonstrating adeptness in meeting client expectations and ensuring project success.
• Strong skills in multiple stakeholder management ensuring effective collaboration and communication across diverse project participants.
• Experience in engaging with customers while in an offshore delivery role showcasing the ability to build and maintain client relationships remotely.

Professional Background:

• Possesses a minimum of 18 years of professional experience with at least 7 years dedicated to Operations and Delivery Management in the realm of Infrastructure Management Services for largescale accounts.
• Demonstrated success in overseeing the delivery of Infrastructure Management Services ensuring operational excellence and client satisfaction.

Educational Qualifications:

Holds a Graduate or Postgraduate degree in any discipline complemented by substantial experience in Infrastructure Management Services Delivery Management.

Remote Work :

No