Front Office Associate

Overview:

Key Responsibilities:

• Welcome and checkin guests in a professional and friendly manner
• Handle guest inquiries and provide accurate information about facilities and services
• Process guest checkouts efficiently and accurately
• Manage reservations and room assignments to optimize occupancy
• Assist in coordinating guest requests and special arrangements
• Handle telephone calls and redirect them as necessary
• Ensure the front desk area is tidy and presentable
• Collaborate with other departments to ensure guest satisfaction
• Administer and manage guest accounts including billing and room charges
• Keep updated records of bookings and payments
• Assist with administrative duties such as filing data entry and correspondence
• Handle complaints and ensure swift resolution with a focus on guest satisfaction
• Follow company policies and procedures to ensure operational efficiency
• Contribute to a positive team environment and uphold a high standard of customer service
• Adhere to security and safety protocols

Required Qualifications:

• High school diploma or equivalent
• Proven experience in a customer service or hospitality role
• Proficiency in using computer systems and office software
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Excellent organizational and time management abilities
• Attention to detail and accuracy in handling guest information
• Ability to work in a fastpaced and dynamic environment
• Knowledge of hotel services local area attractions and amenities
• Customerfocused mindset and dedication to providing exceptional service
• Flexibility to work in shifts including evenings weekends and holidays
• Problemsolving skills and the ability to handle difficult situations with professionalism
• Understanding of reservation and booking systems is desirable
• Ability to maintain a calm and courteous demeanor under pressure
• Adherence to ethical and professional standards in the workplace

communication,customer service,multitasking,organizational skills,front office