Customer Interaction Specialist - Voice

Customer Interaction Specialist Voice

• Morning: 9 am to 6 pm
  
• Noon: 12 pm to 9 pm
  
• Night: 3 pm to 12 am
  

1. Provide exceptional customer support through voice communication channels.
   
2. Handle international customer queries and issues with a high level of professionalism.
   
3. Communicate fluently in English demonstrating excellent language skills.
   
4. Interact with patience and empathy while assisting customers and bystanders.
   
5. Manage appointments with doctors and ensure seamless scheduling.
   
6. Act as a liaison between hospitals patients and other stakeholders.
   
7. Work in a fastpaced environment with a focus on quality and efficiency.
   
8. Utilize effective problemsolving skills to address customer concerns and inquiries.
   
9. Collaborate with team members to ensure consistent service delivery.
   
10. Adhere to rotational shifts including morning noon and night shifts.
    

Requirements

• Minimum 1 to 5 years of experience in international voice support.
  
• Bachelors degree in any discipline.
  
• Excellent spoken and written English communication skills.
  
• Ability to work in rotational shifts (morning noon and night).
  
• Patience and empathy in dealing with customers and bystanders.
  
• Comfortable handling appointments and coordinating with medical professionals.
  
• Familiarity with healthrelated processes and terminology is a plus.
  
• Must be located or willing to relocate to Infopark Kakkanad Kochi.
  
• Cab facility will be provided for night shifts.
  

Benefits

1. Competitive salary with shift allowances.
   
2. Employee Provident Fund (EPF) and Employee State Insurance (ESI) benefits.
   
3. Health insurance coverage.
   
4. Cab facility for night shifts.
   
5. Opportunities for career growth and development in a dynamic work environment.