Operations Senior Advisor - 12 months - Brussels

Operations Senior Advisor 12 months Brussels

As Operations Senior Advisor you will support the Head of Operations during the transformation of the Operations department to a more mature multivendor operating model (Service Integration and Management SIAM). You will advise on the establishment of this more mature model and act as a sparring partner for the Head of Operations. You offer a critical view of the teams strengths and weaknesses and help optimise processes and strategies to increase efficiency and effectiveness.

Core responsibilities:

1. Strategic Advisory:

o Support the Head of Operations in developing and implementing

of the SIAM maturity strategy.

o Advise on best practices and innovative approaches to improve the efficiency

and effectiveness of the Operations Department.

2. Strengthen the Multivendor Operating Model (SIAM):

o Advise on the design and implementation of initiatives to strengthen multivendor operating model.

o Sparring with the Head of Operations on various strategic issues.

3. Team Evaluation and Optimisation:

o Analyse the teams current strengths and weaknesses.

o Recommend and implement improvements to optimise team dynamics and

performance.

o Taking a critical look at current operational processes in order to increase

increase efficiency and productivity

4. Stakeholder Management:

o Maintain strong relationships with internal and external stakeholders.

o Facilitate collaboration between different departments and teams.

5. Risk Management:

o Identify and mitigate risks associated with the transformation.

o Advise on risk management strategies and plans.

6. Performance Analysis and Reporting:

o Evaluate the performance of the Operations Department and report findings to the Head of Operations.

o Recommend improvements based on data analysis and performance indicators.

Experience in analysing and optimising team dynamics

Experience in leading transformation and change management projects

Minimum 10 years experience as COO or CIO

Strong analytical and problemsolving skills

Languages: NL FR EN

Excellent communication skills both oral and written

Indepth knowledge of operational processes and best practices

Expertise in Service Integration and Management (SIAM) and multivendor management

Knowledge of the latest trends and developments in operations management

If you are interested please send me your CV and I will contact you as soon as possible with further details.