Program ManagerSales Manager - Dublin

Position: Program Manager/Sales Manager

Location: Dublin Republic of Ireland

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Manage client relationships and daytoday engagement and as the main point of contact for client stakeholders
• Hire and recruit new talent as needed
• Coach support and enable a diverse sales team across multiple disciplines and workflows
• Create and implement systems and processes to measure quality effectiveness and productivity of the team
• Create and implement systems and processes that drive efficiency and performance
• Report on forecasting performance to goal trends blockers and opportunities
• Collaborate with Program Director Training and Quality teams to identify strategies and processes to achieve increased revenue goals improved conversion rates and fastermoving pipelines
• Prepare and conduct weekly and monthly business reviews with clients and be a key contributor to quarterly business reviews with clients
• Set team goals in partnership with analytics team and client.
• Oversee team performance to goals
• Manage coach and mentor team leaders to ensure optimal performance
• Develop and implement strategies that drive employee engagement performance and retention
• Maintain staffing optimization through deliberate hiring practices employee retention performance planning and disciplinary action
• Continuously increase the effectiveness of the team recognizing opportunities for creating new systems structures and processes.
• Maintain staffing optimization through deliberate hiring practices employee retention performance planning and disciplinary action
• Identify strategic initiatives to grow and adapt the program to market conditions and client needs alongside your client contacts with a focus on increasing team size
• Proactively gather market insights through qualitative and quantitative data analysis to share with the Bird client and drive increased performance

REQUIREMENTS:

• Experience leading a team of fullcycle ISR/AE reps
• Native English Speaker plus additional native language requirements as needed
• Experience as an ISR/AE with additional team leadership experience
• Experience with the software vendor IT Services SaaS space or system integrator space
• Technical or dev background
• 7 years in a revenuefocused discipline with 4 years of management experience and good track record
• BA Degree/ Undergraduate degree or equivalent experience
• Exceptional skills in communication and presentation
• Experience managing client expectations and ensuring high levels of client satisfaction
• Strong sales aptitude skills solutionsoriented with a passion for the customer and the customer experience
• Highly collaborative and resultsoriented with proven success in sales attainment and the ability to excel in a team environment
• Selfreliant adaptable decisive and professional; able to effectively multitask in a dynamic environment
• Proficient in basic computer skills Microsoft Office GSuite and general sales tools such as CRMs.
• Ability to analyze sales and pipeline data to understand how and where to drive performance
• Ability to partner with support functions and other departments for winning outcomes
• Strong organization and time management coupled with the ability to multitask and work under pressure

OFFER:

• Comprehensive VHI Health cover from day one
• Structured training & career development opportunities
• Education reimbursement
• Paid birthday leave
• Child/Dependent care reimbursement
• Personal Hardship Loan Program
• Mental health and 24/7 employee assistance program
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Topperformer and tenure awards