Specialist Customer Support Jobs in Cairo

Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products More...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. More...

Responsiblity: Developing social media content plans that are consistent with the company’s brand identity. Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting s More...

A subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.At Al Ahly Momkn we foster a culture of inn More...

Using data to develop and optimize strategies and processes, increase profits, efficiency, quality, or security, and reduce costs. Working with internal departments to collect data and develop and implement strategies. Identifying and validating new data sources. Creating reports More...

Responsibilities: Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status. Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales More...

Responsibilities: Evaluating sourcing procedures and presenting improvement strategies to senior management for approval. Analyzing and calculating procurement costs and developing cost reduction strategies. Driving purchasing decisions based on cost and scenario analysis, as wel More...

Responsibilities: Customer Management and Issue handling Handling of dedicated support Software Update Management (SUM) handling Remote Service Gateway (RSG) mentoring Leading and developing a stellar sales team

Responsibilities: Issue invoices to clients. Keep a record of client accounts with updated charges to the account. Make note of any payments made or missed. Inform clients of their outstanding debt.

Handle incoming chats, telephone contacts, and solve them in a timely manner and efficient manner Working Hours are 8 productive Hours + 1 Hr Of break (Total 9 Hrs.) with Rotational Shifts and OFFs (During Ramadan the daily required HRS of work will vary which will be communicated la More...

Excellent writing and speaking skills in German (C1 Level) & English (B2 Level) Language Previous work experience in an international airline environment / operation is a valuable advantage. Previous experience in working with a booking system such as Amadeus, Galileo, Sabre More...

Role Description:The Customer Success Manager (CSM) is a hybrid role will be responsible for overseeing the entire customer lifecycle from onboarding to activation and ongoing account management. The CSM will ensure customers derive maximum value from our solutions leading to increase More...

The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work closely wi More...

- Dealing with customer issues - Handling customers and solving their problems. - provide knowledgeable answers to customers questions about product, pricing and availability. Requirements - Both genders can apply. - Ready to start immediately. - Fluent English is MUST C1 More...

Support Tabby customers over chat and phone calls and answer their queries Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership Champion and implement customer service policies and procedures that align with comp More...

Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our product More...

Who You Are Excellent written and oral communications skills for both technical and executive level conversations. Strong presentation skills at both technical and executive level. Be able to present complex solutions/ideas across all levels of participants and work in a team e More...

Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products More...

Provide Direct Customer Support through various channels Investigate and resolve customer complaints and queries – particularly those of an escalated nature Provide feedback to the rest of the Customer Care team to ensure that all issues are resolved quickly Continuously mo More...

Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales. Meeting with More...