Apprentice IT Support helpdesk engineer

Job Description

We are excited to offer an opportunity for an Apprentice Helpdesk Role within our dynamic Managed Service Provider (MSP). This 14month apprenticeship program is tailored for individuals passionate about IT seeking to embark on a career in technology support. The apprenticeship will culminate in a recognised industry qualification with the potential for a continued career path within our company.

This role is ideal for those who enjoy building and supporting computers whether for family friends or as part of a home lab project. We are looking for enthusiasm and a genuine interest in IT rather than formal experience or qualifications.

Apprenticeship Overview

The program will last approximately 14 months combining handson experience with structured learning.

Gain a recognised industry qualification providing a solid foundation for a career in IT support.

Engage in practical realworld IT support tasks under the guidance of experienced professionals.

Opportunity to transition into a fulltime role upon successful completion of the apprenticeship.

Core Responsibilities

Provide firstlevel support under supervision addressing basic software and hardware queries.

Assist in logging and managing support tickets.

Learn to effectively communicate technical solutions to nontechnical users.

Support the team in daily IT operations and maintenance tasks.

Participate in training and development activities as part of the apprenticeship curriculum.

Skills and Requirements

A passion for IT demonstrated through activities like building and supporting computers for family and friends or managing a home lab.

Strong desire to learn and grow within the IT field.

Good problemsolving abilities and a customercentric mindset.

Ability to work effectively in a team environment.

Work Environment and Conditions

The apprenticeship requires working 5 days a week at our office in Falmer.

No homeworking option available; this role is officebased to maximise learning and handson experience.

Join a supportive and collaborative team in an environment that fosters learning and professional growth.

Benefits and Opportunities

Gain handson experience in a thriving MSP environment.

Work alongside experienced professionals benefiting from their knowledge and guidance.

After successful completion there may be opportunities to continue your career with us building on the skills and experience gained.

We offer a comprehensive benefits package that includes:

25 Days holiday bank holidays

Private cashback health scheme available

Secretlabs chairs in the office

Electric Standing desks

Beantocup coffee machine and complimentary soft drinks

Free ample onsite car parking.

10 minutes walk to train and bus stop

Summer and winter parties

Regular scheduled onetoones and an annual review

Mileage allowance

Apply Now

If you have a keen interest in IT and are looking for an opportunity to start your career with a structured supportive apprenticeship we would love to hear from you. Join us and take the first step towards a rewarding career in IT support!