Ops Specialist - Payment Proc. - Funds Transfer (JSY)

The Payment Processing Specialist is responsible for processing various currency payment instructions in accordance with Firm policy and procedure. Payment instructions may be a manual instruction such as fax or an automated instruction such as SWIFT or Worldview. S/he will be responsible for entering/verifying manual instructions or repairing/verifying automated instructions in a fast-paced and deadline-driven environment while ensuring standards of quality and controls are met. Finally, at times, s/he will need to process/research the instructions in the Keystone system as well as respond to internal inquiries from Account Executives and internal areas.

Responsibilities:

- Demonstrate quality working relationships with others in the group as well as internal parties.

- Demonstrate responsiveness to client needs and a proactive approach toward problem avoidance.

- Communicate professionally and constructively with team members as well as clients and internal parties

- Demonstrate and display teamwork with fellow co-workers by: assisting in daily responsibilities, valuing differences, building positive work relationships, and demonstrating flexibility.

- Identify, escalate and communicate risks appropriately

- Ensure all instructions are appropriately processed in a timely and accurate manner while adhering to policies and procedure and the various processing deadlines.

- Escalate unclear instruction to management

- Making recommendations for control improvements

- Promptly and accurately follow new or updated procedures

- Help reduce number of errors, receivables, and E&O's by suggesting control procedures or introducing automation.

- Demonstrate responsiveness to inquiries by responding in a timely manner with thoughtful solutions which prevent problems and provide quality service

- Seek to understand all processes, procedures and practices; challenge those that don't make sense

- Identify opportunities to improve the FT payment processing

- Identify and escalate manual instruction that has potential for automation or non-STP'd automated instruction with incorrect formatting in order to increase STP rate

- Optimize productivity, while balancing the need to meet each client's deadlines.

- Excellent oral and written communication skills

- Strong customer service skills

- Strong organizational skills

- Ability to work effectively in a fast-paced, deadline-driven environment

- Detail-oriented

- Able to work in a team environment and independently

- Strong typing skills

- Knowledge of USD and Foreign Currency Payment Processing, Keystone, & Rightfax a strong plus.