Senior Product Experience Design Specialist

Contractual Role on W2

Job Description Summary

In this role you will be a key member of a highly agile team of expert strategists, engineers and UX practitioners working to build proof-of-experience prototypes and support quick-to-market/test-and-learn pilots. You will create rich, engaging experiences to bring highly conceptual ideas to life. This is an exciting opportunity to become part of a world-class innovation team, dynamically solving real-world customer problems, and delivering transformational product and service solutions focused on globally trending topics and issues.

RESPONSIBILITIES

In this role you will work with a team of product strategists, engineers, and designers to co-innovate directly with Mastercard clients via rapid ideation and prototyping Design Thinking sprints. (There may be opportunities to travel, desire to travel is a plus.)
For each project, you ll work quickly to understand the client s goals, the users needs, the problem to be solved, and align with the team on the best approach. You ll help define the product and user experience based on research, best practices, and client inputs, and be responsible for creating design artifacts including sketches, story maps, wireframes, visual designs, and/or interactive prototypes as needed " all while collaborating closely with the client and the Labs as a Service team.
This is a fast-paced environment, with a wide variety of clients and topics. The work is highly conceptual, as we are tasked with bringing our client s ideas to life, using user-focused methods, to inspire them with what is possible.
In addition to these Design Thinking events, you may support longer-term engagements such as detailed design iterations and prototyping for concept and usability testing.

DESIRED SKILLS

Strong experience in a UX Designer role, mobile design experience preferred.
Ability to present designs clearly and succinctly, explain how design decisions map to user needs and expectations, and foster constructive conversations with executive-level clients.
Experience working closely and successfully with developers and product owners, and ability to help drive consensus amongst differing viewpoints.
Ability to work quickly and independently, and to accept feedback, direction, and shifting priorities graciously.
Experience with Design Thinking and other user experience design and ideation methodologies and techniques. (Experience facilitating design exercises a plus.)
Experience creating and using a variety of design artifacts, for example personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes.
Experience with common UX design and prototyping tools such as Figma, Sketch, InVision, Adobe Creative Suite, etc.
Strong visual design skills and a passion for creating compelling, intuitive, and beautiful interfaces.
Experience with print design, illustration, and/or visual identity a strong plus.
Experience in both start-up and corporate environments a plus.
Experience designing chat, voice, and/or retail interactions a plus.

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