وظائف في مكتب خدمة تكنولوجيا المعلومات في القاهرة

Supervising the Customer Service staff on their daily responsibilities. Following up on received complaints & corresponding to sender. Ensures adherence to GUC policies & values through monitoring and coaching staff. Communicating with other departments to facilitate probl المزيد...

الإجابة على الأسئلة أو الاستفسارات التي يحتاج العميل إلى معرفتها. تقديم خدمة ذات جودة عالية تلبي كافة احتياجات العملاء وتعزز من مستوى رضاهم. البحث والاطلاع على أحدث المعلومات والمنتجات الخاصة بالشركة ومراجعة سياسة المؤسسة من حين لآخر. تقييم تجربة العميل وكتابة الملاحظات وإرسال ال المزيد...

Creating effective customer service procedures, policies, and standards. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. Maintaining accurate records and documenting all customer service activities and discussions. Managing th المزيد...

Manage and supervise a team of customer service representatives. Develop and implement customer service policies and procedures. Monitor and evaluate customer service performance metrics. Handle escalated customer complaints and resolve issues effectively. Collaborate with other المزيد...

Customer relationship management through the effective use of technical knowledge to install, service, and maintain customer sites. Assisting in service repair, preventative maintenance, field change orders / installations. Identifying and solving customer issues, provid المزيد...

Providing exceptional customer service and technical support to our valued clients. Responding to customer inquiries via phone, email, or chat. Troubleshooting technical issues and resolving customer problems efficiently. Ensuring customer satisfaction through effective comm المزيد...

Resolve customer complaints efficiently through phone, email, or face-to-face interactions. Greet customers warmly and actively listen to understand the nature of their problem. Provide customers with accurate information and advice to address their needs. Collaborate with t المزيد...

Handle all GCS cases, follow up and close all requests. Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. Respond to all requests that are under IRT Immediate Respond Team as per the standard (respo المزيد...

Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room. Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction. Implementing procedu المزيد...

نحن نبحث عن وكيل خدمة عملاء ماهر وموجه نحو العملاء يتحدث الألمانية للانضمام إلى فريق خدمة العملاء المخصص لدينا. باعتبارك وكيل رعاية العملاء، ستكون نقطة الاتصال الأولى لعملائنا، حيث تقدم المساعدة وتحل استفساراتهم بسرعة ومهنية. سيكون تركيزك الأساسي هو ضمان رضا العملاء وبناء علاقات إيجاب المزيد...

1. Maintain and review the listing of all regulatory, commercial and organizational technology compliance requirements to ensure the IT group is aligned. 2. Maintain and develop the associated IT compliance control gaps documentation, implementation and testing of the entire IT compl المزيد...

1. Manage the Implementation of the delivery assurance Framework and Processes. 2. Track and report the conformance to plans and expectations of IT and Business oriented initiatives and engagements. 3. Work with Product and other IT Teams to deliver against plans, in addition to wor المزيد...

وضع خطة احتياطية لجميع بيانات المستخدمين وجميع بيانات الأنظمة بشكل منتظم. ابحث عن أحدث الإصدارات للحفاظ على أمان البرامج وملفات البيانات المحدثة. المشاركة في تنفيذ الأنظمة الجديدة عند الحاجة. مراقبة أداء النظام والإبلاغ عنه لجميع العملاء الداخليين. - مسؤول عن مراقبة وصيانة نظام المراق المزيد...

Installing and configuring client computer systems. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems. Repairing hardware malfunctions, software issues, and networking problems.

Developing audit risks, scopes, objectives, work programs and testing procedures as needed Completing assigned audits, advisory engagements, or special projects as the Lead or a team member Documenting business and system processes as needed, identifying relevant risks and المزيد...

-متابعة جميع عمليات تكنولوجيا المعلومات وسياسات البنية التحتية ذات الصلة والعمليات وإجراءات التشغيل القياسية بحيث يتم تنفيذ العمل بطريقة خاضعة للرقابة ومتسقة -تنفيذ الأنشطة اليومية المتعلقة بالوظائف الخاصة لضمان استمرارية العمل -المساهمة في تطوير وتعديل الشبكة/الأنظمة/البنية التحتية و المزيد...

Assist in preparing a group risk-based IT audit plan, to be reviewed by the Group IT Audit manager. Participate in evaluating IT controls, compliance, governance, process, and risk management. Participate in IT Security assessment & Audit project assignments. Development of I المزيد...

You will be an affiliate business partner who is responsible for convincingly, and communicating and acting as a trusted advisor with a strong business understanding You will ensure high-quality Digital, Data, and IT (DDI) services and solutions are delivered to the affiliate You المزيد...

Working in shift bases available 24/7 with on call rotation. Accountable for operation handling (Monitor and track ticket system, Escalations handling, email system, phone for incoming Incidents and Requests according to process) Liaising with other support groups in assistin المزيد...

Manage and resolve all logistics IT client’s technical queries and day-to-day issues arising from internal and external business clients. Monitor, respond and resolve all IT support tickets logged by end users. Make sure all tickets are resolved within agreed business SLAs a المزيد...